EFFECTS OF JOB AUTONOMY AND JOB FLEXIBILITY ON ENGAGEMENT & CREATIVITY: THE MODERATING ROLE OF LEARNING GOAL ORIENTATION IN 3RD PARTY SERVICE PROVIDING COMPANIES IN PAKISTAN

Abstract

Purpose: This research study is performed with an objective to determine the influence of job autonomy in determination of employee engagement and creativity in service sector of Pakistan. Methodology & Design: This study is quantitative in nature and core focus is to determine the impact of independent variables i.e. job autonomy on engagement and creativity using learning goal orientation as mediators. The population of current study is employees working in services sector in Pakistan that is very large therefore considered and assumed very large population. Furthermore, different demographics characteristics such as cast, language, experience, education, thoughts and behavior are also included. This study uses nonprobabilistic sampling technique i.e. convenience sampling technique. The research instrument selected for current study is close ended questionnaire. Furthermore, correlation analysis and regression analysis has been used to perform statistical analysis. Findings: The results of study revealed that there is significant role of job autonomy in determination of engagement and creativity positively using learning goals orientation as mediators. Implications: this study can be used by various managers and employers who are facing trouble of lower creativity and engagement and they can improve the level of creativity and employee engagement through using the work of this study by improving job autonomy and motivating their employees. In which learning goals orientation plays a crucial role.