Abstract:
Purpose- The aim ofthis study is to examine and study the connection between organizational
variables (i.e. top management support, enterprise-wide communication, user training and
education) how they relate to one another and in turn affect the implementation of an Enterprise
Resource Planning system in an organization. Basically how they impact the implementation and
the business functions ofthe organization.
Methodology & Design- Quantitative research design was used in this study along with cross
sectional technique. The survey was carried out through an online questionnaire which
distributed among various respondents mainly to the people with the knowledge ofERP.
Findings- After a thorough scrutiny ofall the hypotheses, the results clearly indicated that all three
organizational factors, top management support, user training and education, and enterprise-wide
communication had a positive impact on the implementation of ERP which in succession had a
positive organizational impact.
was
Limitations- The biggest limitation in this research was definitely the inability to approach the
managerial level in organizations for the survey. A good number ofresponses from the managers
would have definitely given a new insight on ERP implementation. As a result, there were
respondents who didn’t have much experience with ERP yet their responses were counted for this
study as there were other restrictions to keep in check such as the time constraint for this study.
On the other hand, people with no experience with ERP, they were eliminated from the data
gathering procedure.
Recommendations- Approaching big organizations that have been using ERP systems for years
would allow to expand the scope of the study and get more accurate responses as the people in
such organizations would know the ins and outs of all Information Systems implementations.
Approaching the managerial level would also allow to assimilate the lesser known flaws and
problems that one should stay clear of.Directly making way to such organization to get responses is an inconvenient task due to different
protocols that they follow, but it would also save time as they are the elites and they have more
experience with ERP than anyone else so they would know what the study requires from them and
get more precise and faultless answers
