MEDIATING RELATION OF BURNOUT BETWEEN WORKPLACE BULLYING AND TURNOVER INTENTIONS: EMPIRICAL FINDINGS FROM THE BANKING SECTOR OF PAKISTAN

Abstract

Purpose: The purpose of conducting this research is to find out that whether there is an influence and significant relation of workplace bullying with the turnover intentions of employees in the banking industry of Pakistan in the presence of the mediator burnout. Methodology & Design: In this research, constructs organizational bullying, employees intents to quit their jobs and burnout in employees were examined. To conduct this research, mainly top five banks of Pakistan were targeted. A total of 400 responses were analyzed. The design of this research is quantitative analysis, the type of research is correlational research, and it is a causal research because it measures the impact of bullying on the employee’s intentions to turnover. Questionnaire was the tool to gather the information from the respondents. The population was known for this research and the sampling technique used is non-probability convenience sampling. Findings: The results of this study clearly shows that burnout serves as a mediator between bullying and turnover intents, as the mediation is a partial mediation with p-value < 0.001 which is less than 0.05, the Cronbach’s alpha also shows high reliability and consistency among the variables. Correlation is also found to be strong among all the three constructs and all the hypotheses proved to be accepted. Limitations: The limitations of this research is the limited resources to complete this research study, limited number of banks in Pakistan could be targeted, limited number of respondents to conduct the survey & gather information and limited time to complete this research work. Limited and lack of reliable prior data available on this topic. In order to reduce bullying at workplaces there must be proper rules & regulations, policies, guidelines, checks & balances and conflict handling techniques developed, adopted and implemented by the organizations to ensure lesser turnover of employees and creating a healthy working environment, where employees come to their jobs with a smile on their face. Supervisors should appreciate, motivate and support their employees and must show concern towards their problems. Strict rules and zero tolerance must be practiced against the bullies.