Work-Life Conflict and Its Role in Emotional Exhaustion Amongst Mobile Telecommunication Employees of Islamabad

Abstract

Telecommunications is undoubtedly an important tool not only for business but for all domainsin present era. It enables businesses to effectively communicate with customers and deliver highcustomer support standards. Mobile telecom allows businesses to implement more flexible workby enabling employees to work productively and efficiently from home. The job of telecommunication is a technically high, pressure oriented, and intense labordemanding profession in technology field. Quality telecom services is essential for running the activitiesof the people, hence it is essential for telecom employees to provide best quality service to thebusiness community and to the society. The skilled and qualified employees are in shortage in telecom sector, is a problem, in almost all organizations. Lack of resources and, illegal tasks, emotional sorrow, low co-worker routine work and weak management are some of the challenges that employees in the telecom sector may experience daily. All these challenging issues can be related to the pattern of emotional exhaustion, which is particularly evident in workplaces that provide individuals a 24/7 top-quality service, such as telecom. Employees also leave this sector for better working conditions and pay to work overseas. This research deliberate on certain job demands like role overburden & emotional labor and family needs like marital satisfaction, This mayaffect the level of work-life conflict and employee emotional exhaustion. All of these variables have been identified as possible factors that would help to understand the reasons of conflict between work and life and the impact it has on employee emotional exhaustion. A self-developed and administered questionnaire was employed to collect (quantitative) data related to all the hypothesized variables that affect the variance of work-life conflict in telecom employees. Many important aspects of work life conflicts were also came under discussion during informal meetings with some of the former telecom sector employees. SPSS software is used to test the proposed hypotheses to perform descriptive statistical analysis, correlation analysis and regression analysis on the data collected. The results of the present study indicate that Work Life Conflict has a positive relationship with emotional exhaustion experienced by telecom employees.