Abstract:
Opinion mining is extracting opinions and feelings from a contextual
information that defines certain things, products or services around the globe. Sentiment
analysis on the extracted data and information about the people’s sentiments and feeling
about that specific product or service. Our goal was to mine the opinions from social
media and perform sentiment analysis on the widespread services of well-known taxi
companies namely as Uber and Careem. Uber and Careem came and conquered their
audience in no time. They had remarkable services to pick up their customer from their
current places in no time and drop them off to their desired destination in a respectable
and ensure that they had a safe and pleasant journey all the way long. Applying
different algorithms and methods on the refined data set collected from the social media
gave us the opportunity to analysis the accuracy of the applied algorithms and to know
which company served their customers better
