Impact of Emotional Intelligence of Managers on Employee Engagement: An Empirical Case of Hotels of Twin Cities of Pakistan”

Abstract

The aim of the study was to explore the impact of emotional intelligence of managers on employee engagement in hotel industry of twin-cities of Pakistan. Emotional intelligence is an ability or talent of dealing and managing emotions. The concept has gained importance with time in building effective relationship between managers and employees in their work environment. However, employee engagement contributes in individual development as well as organizational development in terms of personal and professional growth, likewise organizational reputation and productivity. However, a very limited concentration and light has been shed on hotel employees and between the two concepts. A sample size of 268 from various hotels of twin-cities responded to survey items on a scale of (1 – 5 points). Two instruments were selected for data collection, i.e. Wong and Law Emotional Intelligence Scale and Decision Wise Employee Engagement Survey. The findings indicate that a significantly positive association exist between emotional intelligence of managers and employee engagement. Conversely, the results show no significance between the dimension, self-emotional appraisal of emotional intelligence and employee engagement. Whereas, the relationship between the other three dimensions and employee engagement are significantly positive.