Abstract:
The management of human resources in healthcare institution is essential to enable the delivery of efficient and effective medical services and to achieve patient satisfaction. This project aims to suggest the impact of practicing human resources management on the quality of healthcare service and achieving patients’ satisfaction. The project proposes that effective human resources management has a strong impact on healthcare quality and improving the performance of hospital’s staff. The project performed a gap analysis of the need of human resource department in a government medium level hospital in which HR activities are performed by the health professionals which hinders the smooth running of the services. The importance of human resource is easily overlooked by the top management usually. But the scope of HRM is increasing with every passing day. The proposal of human resource department was made with the estimated budget and benefits. The HR department like in private hospitals was fully rationalized and suggested. It is very important for the smooth and positive environment of hospital whether it is small or large.it is necessary for the continuous development and training of staff
