Abstract:
The study is aimed to depict the factors that affect the job satisfaction of cashiers in the banking sector of Pakistan and make them to feel unhappy on the job. For in-depth understanding of the concept under study, qualitative research strategy is applied. To achieve the objectives, MCB Bank Limited and Habib Bank Limited were selected as population of the study from city district Faisalabad, Pakistan. A semi structured interview technique is employed to collect the data from cashiers of study who provide the necessary information about their feelings at their jobs and its different facets. Nvivo-10 software is used to analyze the data. Different queries are run to explore the factors contributing towards unhappiness of employees. We find that cashiers feel unhappy on the job at banks due to low salary, limited benefits & opportunities for promotion, job insecurity, long working hours, imbalance in work & family life, lack of participation in decision making and nature of work itself. The findings are helpful to the HR departments of the banking sector as the findings reveal cashiers are unhappy on their jobs which may lead towards increased absenteeism/turnover. HR department of banks can make effective policies to change the feelings of cashiers to increase their performance and avoid turnover costs. A wide range of factors contributing to unhappy feelings of cashiers, but in the current study we explore not many factors. Furthermore the study is limited to only two banks of district Faisalabad with only 30 interviews.
