Impact of ERP on Supply Chain Management:Telecom industry perpective

Abstract

The purpose of this research is to evaluate the benefits of Enterprise Resource Planning (ERP) systems in the supply chain performance of organizations. This research evaluated the benefits of Enterprise Resource Planning (ERP) systems in the supply chain of Telecom industry of Pakistan. The research hypotheses are based on the literature review and previous study on this topic in international markets. This study is conducted by using quantitative data that is taken from the Telecom industry of Pakistan from Islamabad city. The tool used for the collection of data is questionnaires done This research includes three types of benefits of ERP system as independent variable in which operational, tactical and strategic benefits are studied. The dependent variable is supply chain management in which four dimensions are taken which is internal business perspective, external business perspective, customer service cost management. The research concluded that ERP strategic benefits are significant in internal business perspective, external business perspective, cost management and customer service perspective. The results of the research also concluded that in Telecom industry of Pakistan expected benefits of ERP are not fully achieved in all dimensions specifically operational and tactical benefits are not significant in Pakistan. Overall, implementation of ERP systems has a significant role in enhancement of supply chain in Pakistani organization explicitly in Telecom industry. Keywords: Enterprise Resource Planning (ERP), Supply Chain Management Telecom Industry