IMPACT OF SOCIAL CAPITAL ON KNOWLEDGE WORKERS PRODUCTIVITY

Abstract

Effectiveness of the knowledge workers' productivity is a significant factor in improving the policies, procedures and processes of any organization. Company's output, in both public and private segments of Pakistan. Literature shows that knowledge workers' competencies can be upgraded by increasing values of social capital, resulting in organizational productivity. Research question here is also to find out relationship between different dimensions of social capital and knowledge workers productivity. Social capital has been examined at different levels but its impact on knowledge workers' productivity has been a deprived area in public and private sectors of Pakistan. It is an important area as with the spread of knowledge and technology knowledge areas are improving frequently, and the knowledge worker's productivity has direct influence over it. Literature shows that social capital's dimensions; structural, cognitive and relational social capital, have positive effect on knowledge workers' productivity by increasing trust, communication, faith and clarity of goal. To prove this positive effect, relationship between the dimensions of social capital and knowledge workers productivity in public and private organizations of Pakistan was measured. The current study measures the direct or indirect association of different dimensions of organizational social capital: structural social capital reflecting the extent to which officers meet juniors informally, relational social capital reflected by trust and reciprocity; and cognitive social capital reflected by shared language, shared interpretation and shared vision, with knowledge workers' productivity. Using SPSS model, a few statistical tests, demographics' frequencies, descriptive statistics, inter correlation reliability using Cronbach's Alpha, Pearson's correlation and regression value, were computed. Using the data, collected while survey from public (ADBP, PTA, Forces and others) and private organizations (U Phone, Zong, Mobilink, and others), three hypotheses from each public and private organizations were checked. Pearson correlation between all the variables showed indirect relation between structural dimension and knowledge workers productivity in both public (-.069) and private organizations (-.079), on the other hand, cognitive (.240, .250) and relational social (.130, .230) capital have direct relation with knowledge workers' productivity. Negative beta values of structural coefficients with respect to dependent variable knowledge workers productivity in both public and private sector shows indirect relation in regression.