To examine the procedural effectiveness of loans and its relation with customer satisfaction in Microfinance Institutions of twin cities of Pakistan

Abstract

Today, mostly individuals are using the microfinance institutions loan products or services facility related to procedural effectiveness of loan for improving their business current conditions and gaining high competitive business advantages in market. The success of microfinance institutions is highly dependent upon poor customers who are willing to take loan facility and repay them according to terms and conditions of institutions. For under developing countries like Pakistan, Bangladesh, India and many other related countries the concept of microfinance institutions is not new for improving and developing their scale of economies. With the passage of time, effective use of human and physical resource and installation of latest information technological network directly and indirectly improves the operational functional activities of micro finance institutions in market. Micro finance institutions operational functions work just like commercial banks due to effective use or installation of latest information technological system within their current setup. Research type is quantitative in nature. Primary source of information is used for data collection, organizing and processing. Limit of sample size is 210 employees who are providing the facility of loan from microfinance institutions works in twin cities of Pakistan. These micro finance institutions are Tameer micro finance Bank Limited, FINCA Micro finance bank limited and Waseela Micro finance bank limited. SPSS software version 19.0 is used to well perform statistical tests.