IMPACT OF INTERNAL AND EXTERNAL COLLABORATION ON LOGISTICAL SERVICE PERFORMANCE

Abstract

Purpose of study: The study was aimed to identify the factor that impact the organizational logistical service performance. The study further defines the impact of Internal and External collaboration on logistical service performance. Methodology: In this study, deductive approach was adopted because in this study variables were defined first that is why hypothesis were developed as per defined in the literature. The research is created on primary quantitative data which was collected from a targeted sample size with the help of a research instrument i-e questionnaire specifically designed as the requirement of study. The data was analyzed with the help of statistical software SPSS, ny using the tools Pearson’s correlation and regression analysis. Findings: The findings of the research show that, there is a direct and positive relation of collaboration and logistical service performance but there is an insignificance impact found between External collaboration and logistical service performance. Although there are many other factors too which logistical performance can be approved by the organizations. Organization can improve their integration by implementing updated ERP system to get connected and maintain healthy relation between every department to improve the efficiency and effectiveness of work environment in an organization Implications: The study measured quite useful for the management of many industries of Pakistan as collaboration is not being followed well by many organizations in Pakistan. This study seems beneficial for the managers of other industries as well. Future scholars and academia may also take lead from the findings of this study and assume similar research on organizations of different industries.