FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF BANKING SECTOR

Abstract

Purpose- The main purpose of this research study was to determine the factors that directly affect the employee’s job satisfaction in banking sector of Pakistan and scope restricted to all banks operating in Karachi. There were five factors which were tested to evaluate the level of job satisfaction of the employee’s working in the banks. The main focus of this research was to check the impact of “Work Environment” “Work Load”, “Leadership Behaviour”, “Autonomy”, and “Job Security” on employee’s job satisfaction. Methodology/Sample-for this research data was gathered through detailed questionnaires from different banks based in Karachi. Total 383 questionnaires were distributed to different bankers in Karachi. Out of 383 questionnaire, only 302 were respondent completely. Data were tested on SPSS after transformation and used Linear Regression Analysis, ANOVA and reliability test for acceptance and rejection of hypothesis. Findings- The findings clearly reflects the significant impact of “Work Environment”, “Leadership Behaviour “and “Job Security “on employee’s job satisfaction. There were positive impact of Work environment, leadership behaviour, and job security on job employee’s job security, whereas no impact or significant impact of word load and autonomy have seen on employee’s job satisfaction. Practical implications-ln the view of outcomes, the accompanying conclusions can be drawn from this research; there was a positive relationship between these variables except work load. There was no significant impact of work load found on job satisfaction. The reason behind this impact is the similar nature of workload in all banking sector in Pakistan.