IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER SATISFACTION AT KARACHI SHIP YARD & ENGINEERING WORKS (KS & EW)

dc.contributor.author	Ahmed, Shakeel Reg # 36739
dc.date.accessioned	2018-05-23T04:18:35Z
dc.date.available	2018-05-23T04:18:35Z
dc.date.issued	2017
dc.identifier.uri	http://hdl.handle.net/123456789/6475
dc.description	Supervised by Asif Rehman	en_US
dc.description.abstract	The objective of subject research is to present a central idea which is conducive to analyze/ examine the intricate relationship between Total Quality Management (TQM) practices and Customer Satisfaction. The study provides a sound basis on which relationship between TQM practices and customer satisfaction can be examined in Karachi Shipyard & Engineering Works Ltd. Moreover, impact of TQM practices such as Top management commitment, customer focus, Supplier Relationship, Training, Employee Focus and Quality Management Tools and Techniques are tested. Research model and research hypothesis are applied for analyzing TQM theories.	en_US
dc.language.iso	en_US	en_US
dc.publisher	Bahria University Karachi Campus	en_US
dc.subject	Total Quality Management (TQM), Karachi Shipyard & Engineering Works Ltd, employee Engagement, Continuous improvement, Customer Satisfaction.	en_US
dc.title	IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON CUSTOMER SATISFACTION AT KARACHI SHIP YARD & ENGINEERING WORKS (KS & EW)	en_US
dc.type	Thesis	en_US