Abstract:
The objective of subject research is to present a central idea which is conducive
to analyze/ examine the intricate relationship between Total Quality Management
(TQM) practices and Customer Satisfaction. The study provides a sound basis on
which relationship between TQM practices and customer satisfaction can be
examined in Karachi Shipyard & Engineering Works Ltd. Moreover, impact of
TQM practices such as Top management commitment, customer focus, Supplier
Relationship, Training, Employee Focus and Quality Management Tools and
Techniques are tested. Research model and research hypothesis are applied for
analyzing TQM theories.
