THE EFFECT OF SUPERVISORY SUPPORT AND POSITIVE FEEDBACK ON EMPLOYEE JOB PERFORMANCE

Abstract

Purpose: This research study is performed with an objective to determine role of supervisor or manager within an organizational structure focusing on TCF. its different elements to help in performing effectively job role, the impact of positive feedback of supervisor on employee in determination of their job role. Research Methodology: This research study followed with explanatory research approach to determine the impact of supervisory support and positive feedback on employee job performance to understand nature and strength of relationship of supervisory support and positive feedback on job performance to understand their marginal impact. This research study is primary and quantitative in nature. The targeted population of current research study is The Citizen Foundation. In this research study non-probabilistic sampling approach has adopted. This research study followed with survey technique. In this research study, questionnaire has used as data collection instrument. This research has adopted multivariate regression technique to understand the impact of supervisory support and positive feedback on employee job performance in The Citizen Foundation. Findings of the Research: The findings of current research study reveal that hypotheses that there is positive impact of supervisory support on employee job performance in service sector of Pakistan has accepted at 5 percent level of significance with significance value of 0.0000. Similarly, hypotheses that there is positive impact of supervisor’s positive feedback on employee job performance in service sector of Pakistan have accepted at 5 percent level of significance with significance value of 0.0000. Practical Implications: It has revealed through this study that supervisory support and positive feedback have significant role in determination of employee job performance and can be improved to achieve employee productivity enhancement objectives.