Abstract:
Purpose
The purpose of this research was to find out the effect of outsourcing on Employee
satisfaction at State Bank of Pakistan Karachi. Outsourcing of services is an emerging factor
among businesses these days. The aim of this study was to find out its positive or negative
effect on employees using these outsourced services and level of satisfaction towards these
operations.
Methodology/sample
The research, being explanatory in nature, involved quantitative data, which was collected
through a questionnaire. The population size was 425 employees. This data was collected
from a sample of 120 employees working at Grade 1, Grade 2, Grade 3 and Grade 4 in
different departments of State Bank of Pakistan Karachi.. To analyze the data collected,
Regression and Correlation tests were applied.
Findings
The investigation and analysis results have been revealed that outsourced services including
Janitorial services , operation and maintenance of lifts, operation and maintenance of DGs and
lastly operation and maintenance of PA Systems are not up to the required level of
satisfaction of employees of State Bank of Pakistan Karachi . However, operation and
maintenance of ACs are matching the satisfactory level of employees using this outsourced
service.
Practical Implications
The findings/results of this research are likely to help the management of State Bank of
Pakistan Karachi about effectiveness of outsourced vendors and also about its weaknesses.
These can be improved by taking regular feedback from employees of State Bank of Pakistan
Karachi in order to find out the low level of satisfaction from few of the outsourced although
management is trying at its fullest potential to provide complete satisfaction to its valuable
employees. Other organizations may also benefit from this study. Future scholars may
conduct further studies to study the effect of outsourcing on employee satisfaction.
