Role of emotional intelligence on employee’s creativity in private healthcare sector of Islamabad

Abstract

Employee creativity plays a vital role for creative business strategies, creative changes in the processes and creative solutions of different problems in the organizations. The obstinacy of the current research is to increase the level of employee creativity through emotional intelligence and its four constructs (Self Emotion Appraisal, Other Emotion Appraisal, Use of Emotion and Regulation of Emotion) mediating by the organizational commitment in the private healthcare sector, Islamabad. For this purpose, the administration and doctors working in the private healthcare sector, Islamabad are taken as the target population in the current research. The sample size of this study is 330 comprising on the doctors and administrators working in the private healthcare sector, Islamabad. The study employed simple random sampling technique for data gleaning. This study is cross sectional to collect the data at one point of time and analyzed by applying different tests through SPSS i.e., frequency distribution, descriptive statistics, correlation and regression. The results shows that positive and significant correlation exists between all variables i.e., the emotional intelligence, employee creativity and organizational commitment. The major finding of the present research displayed an affirmative and significant relationship between emotional intelligence and its four constructs with employee creativity. The partial mediation of organizational commitment also explicitly established between emotional intelligence and employee creativity. The research concludes that when there were various novel ideas emphasized and implemented through the emotional intelligence, the level of employees creativity increases. On the basis of current study, the future researchers are recommended to conduct research in other service sectors i.e. aviation sector, food industry and textile industry etc of other cities in Pakistan to get more generalize results of the present study. At last, this research also creates foundation for the private healthcare sector to implement creative ideas in the management decisions through emotions and feelings in the private healthcare sector, Islamabad.