"OCCUPATIONAL STRESS IN AMAN AMBULANCE SERVICE"

Abstract

Introduction: First prehospital care was on track in a Karachi, Pakistan since March. 2009 known as “ Aman Ambulance Service”. This research is the first study in Pakistan that investigates the occupational stress in the ambulance service. The purpose of this study is to undertake a diagnostic investigation of work stress in Aman ambulance service in a systematic manner which allows stress outcome to be understood, identify Sources of Stress, raise awareness of occupational stress at the individual and organizational level, Identify those individuals who need remedial help and Provide information for the design of appropriate interventions. Method: A questionnaire survey which is designed from the model of Pressure Management Indicator (Williams & Cooper. 1996). which measure the occupational stress of CWOs, EMDs, EMOs and EMTs in Aman Ambulance Service was conducted. PMI reports in three sections: (1) Effects of Pressure (2) Sources of Pressure (3) Individual Differences. Result: The number of responses was 109 (91%). Responders reported a stress level at above average. They showed the effects of pressures. Discussion: Staff reported low levels of job satisfaction, organizational satisfaction. Security, Commitment. Average Mental and Physical well-being, while Failure to be recognized, taking responsibility, daily hassles, workload and home work balance is reported as major sources of pressure. Conclusion: Occupational Stress is beginning to show its effects among staff of Aman Ambulance Services, this study highlights the effects, sources of stress with individual differences. Therefore, systematic management of stress must be developed and established.