IMPACT OF JOB STRESS ON THE PERFORMANCE OF EMPLOYEES IN BARCLAYS PAKISTAN

Abstract

Job stress is one of the leading management issues in many organizations. It is very important to reduce the level of job stress among the employees in order to increase the efficiency and effectiveness of any organization. The purpose of the research study is to highlight the issues of job stress and how it impacts the performance of the employees in the banking sector. The research includes the primary as well as the secondary data. The secondary data is being collected from internet, books and articles. The primary data is being collected through questionnaires; the target population consisted of employees of Barclays with a sample size of 50. The findings suggest that job stress affects the performance of the employees in the banking sector. There are factors like unachievable targets, high load of work, changes in the job, excess hours of work, unsupportive leadership, work conditions, lack of training and support, high responsibility and lack of support colleagues which increases the level of stress and affects the employee’s job performance. The findings also suggest the measures for the management of stress among the employees. The study concludes that job stress has a great impact on the performance of the employees in an organization. The lower the level of job stress is; the higher is the productivity and effectiveness of the organization. The outcome of the research might help the employees and organization to understand the major causes of job stress, its impact on the employee’s performance and the measures to control it, in order to enhance the effectiveness and efficiency of employees.