Relationship between Organizational Culture and Quality of Communication in Project Management

Abstract

The purpose of the quantitative, correlational study was to evaluate the relationship between organizational culture and the quality of communication in project management environments for organizations in the corporate sector in Karachi. A sample size of 153 from a target population of 450 PMO managers was used for the study. Organizational culture was assessed in four dimensions, including clan culture, adhocracy culture, market culture, and hierarchy culture, and measured using the Organizational Culture Assessment Instrument (OCAI). The quality of communication was measured using the Interdepartmental Communication Quality Questionnaire (ICQQ), which was a researcher-developed instrument. Results from the study revealed a relationship between quality of communication and three dimensions of organizational culture (Clan culture, adhocracy culture, and hierarchy culture). There was no relationship found between market culture and the quality of communication. Multiple linear regression analysis was used to detennine the combined effects of the four dimensions in predicting the quality of communication and results showed that clan culture and hierarchy culture added infonnation to predict the quality of communication. The study has implications for leaders and project management practitioners interested in adopting the appropriate culture that will improve the quality of communication and enhance organizational performance. Recommendations for future research include expanding the study to the entire corporate industry to gain wider perspectives.