THE IMPACT OF CHANGE MANAGEMENT ON THE EMPLOYEE SATISFACTION OF METRO HABIB CASH AND CARRY PAKISTAN

Abstract

Purpose This study aims at finding out the impact of the change as a result of the merger of two retailors, identifying various measures that were taken to ensure smooth implementation of the change process and ultimately gauging the level of employee satisfaction. Methodology/Sample A survey was conducted through a questionnaire, followed by interviews with key position holders. After obtaining views of employees, the data was analyzed by using the software SPSS and useful results. Findings It has been found that the culture of Metro-Habib has improved after the merger and the company has attained some of its objectives of merger. Practical Implications The conclusive discussion of this research study will help the readers regarding the benefits of merger between the two competitors and the possibility of the profitable outcomes of merger.