IMPACT OF STAFF TURNOVER ON OPERATIONAL EFFICIENCY AT ENGINEERING DEPARTMENT IN PARTICULAR AND PIA IN GENERAL

Abstract

Purpose- The purpose of the study is to identify the impact of staff turnover on operational efficiency at engineering department in particular and PIA in general. High staff turnover rate may jeopardize efforts to attain organizational objectives. Staff turnover is a vital issue in an organization especially in the airline industry. It mainly causes operational inefficiency. Every organization needs to focus on how to change employees mind from job dissatisfaction to job satisfaction to retain him. High staff turnover and high absenteeism causes low productivity and efficiency. Methodology/sample- The effective research method that has been used for this study report includes the questionnaire that were filled by all the required respondents. The sample size of this research is 80. The hypothesis testing results showed that there is a significant impact of staff turnover on delays, accidents and incidents. Findings- Pearson correlation test is applied to derive the results and the findings conclude that due to high staff turnover PIA has to suffer from operational hiccups causing delays, accidents and incidents. According to the survey conducted, it was found that the main causes which lead to employee turnover in PIA include lack of opportunities, no recognition and low salary. Practical Implications- Main outcome of this research study can be served as the major guideline that can further improve the effectiveness and efficiency of the organization by following the recommendations for retaining the qualified employee. Employee turnover is an independent variable whereas operational efficiency is a dependent variable.