Abstract:
Purpose- The purpose of the study is to identify the impact of staff turnover on operational
efficiency at engineering department in particular and PIA in general. High staff turnover rate may
jeopardize efforts to attain organizational objectives. Staff turnover is a vital issue in an
organization especially in the airline industry. It mainly causes operational inefficiency. Every
organization needs to focus on how to change employees mind from job dissatisfaction to job
satisfaction to retain him. High staff turnover and high absenteeism causes low productivity and
efficiency.
Methodology/sample- The effective research method that has been used for this study report
includes the questionnaire that were filled by all the required respondents. The sample size of this
research is 80. The hypothesis testing results showed that there is a significant impact of staff
turnover on delays, accidents and incidents.
Findings- Pearson correlation test is applied to derive the results and the findings conclude that
due to high staff turnover PIA has to suffer from operational hiccups causing delays, accidents and
incidents. According to the survey conducted, it was found that the main causes which lead to
employee turnover in PIA include lack of opportunities, no recognition and low salary.
Practical Implications- Main outcome of this research study can be served as the major
guideline that can further improve the effectiveness and efficiency of the organization by following
the recommendations for retaining the qualified employee. Employee turnover is an independent
variable whereas operational efficiency is a dependent variable.
