Abstract:
The trend of becoming an online customer with the bank is becoming common in Pakistan. Customers are now rushing towards activating online banking facility on their accounts.
According to the customers perspective this is a very good initiative and welcomed by all
customers it makes the payment system easier for them. The puipose of this study is to examine the impact of online banking according to the customer perspective in Pakistan. The role of online banking is becoming significant in Pakistan and hence its services and customer level satisfaction is yet to be examined.
