Impact of upward Communication on Employee's Morale in Banking Sector of Pakistan

Abstract

The banking industry has evolved during the previous few years. The increased competition and changes in management has evolved the management styles as well. This study deals with the management of upward communication in the banking sector and its impact on the morale of employees. This study is mainly focused on two main variables; communication and morale. Communication is the link that keeps the organization attached. It is also the main instrument that can be used to motivate the employees. Hence we can say that the communication is a factor that directly impacts the morale of employees in any organizational setting including the banking sector. It is a descriptive study in nature and questionnaires were used to collect the primary data. This data was collected from five big banks of Pakistan. The results inferred from this study have shown that the level of upward communication in the banking sector is about average. It possesses some strong areas but still has a lot of room for improvement. The study also shows that weak areas in the upward communication are having an undesirable impact as it is resulting in reduced employee morale in the organizations.