Study of HR practices (recruitment and selection, and reward and performance management) at National Commission for Human Development (NCHD)

Abstract

This research project focuses on the Human Resource practices at NCHD, Islamabad. It is Government sector, non-profit organization. Our analysis focuses on “Recruitment and Selection” and “Reward & Performance Management System” of the Organization. The detailed analysis is carried out using interviews and structured survey questionnaire (Annex 1) to collect data from a sample workforce serving in the organization at the level of Assistant Manager & above. Employees who have served in the organization for at least 1 (one) year. From the analysis of this data it is found that the recruitment and selection process of the organization is fairly effective in reaching out to the targeted audience and attracting a suitable pool of candidates for required key positions. The HR recruitment goals like EEO and diversity are kept in consideration; however their implementation in true letter and spirit requires process improvement. Commission has a Performance Management System (PMS) based on Management by Objectives (MBO) means of measuring performance and the appraisal is carried out once a year which is based on Forced Ranking System (Bell Curve). The STAR performers i.e. TOP 05% of the appraised incumbents from every designation tier get extra ordinary increment/promotion & reward in the shape of allowances. However, the linkage of PMS with Training & Development needs further channelizing and more focus and assessment on the employee competencies is required as the current appraisal system gives only 30% weightage to competencies assessment and 70% weightage to the MBO. All these stated facts are further supported by the results of the survey questionnaires and the recommendations have been given at the end.