Abstract:
This research project focuses on the Human Resource practices at NCHD, Islamabad. It is Government sector, non-profit organization. Our analysis focuses on “Recruitment and Selection” and “Reward & Performance Management System” of the Organization. The detailed analysis is carried out using interviews and structured survey questionnaire (Annex 1) to collect data from a sample workforce serving in the organization at the level of Assistant Manager & above. Employees who have served in the organization for at least 1 (one) year. From the analysis of this data it is found that the recruitment and selection process of the organization is fairly effective in reaching out to the targeted audience and attracting a suitable pool of candidates for required key positions. The HR recruitment goals like EEO and diversity are kept in consideration; however their implementation in true letter and spirit requires process improvement. Commission has a Performance Management System (PMS) based on Management by Objectives (MBO) means of measuring performance and the appraisal is carried out once a year which is based on Forced Ranking System (Bell Curve). The STAR performers i.e. TOP 05% of the appraised incumbents from every designation tier get extra ordinary increment/promotion & reward in the shape of allowances. However, the linkage of PMS with Training & Development needs further channelizing and more focus and assessment on the employee competencies is required as the current appraisal system gives only 30% weightage to competencies assessment and 70% weightage to the MBO. All these stated facts are further supported by the results of the survey questionnaires and the recommendations have been given at the end.
