Abstract:
Purpose: The aim of this research on a broader aspect is to analyze and investigate the role of
training and development firms on the human capital development process in the corporate
sector of Pakistan. But specifically, this research investigates and evaluates the impact of
design of corporate training programs over trainee satisfaction with respect to the soft skill
trainings given by Pakistan Society for Training and Development (PSTD) to K-Electric’s
Managerial staff.
Research Methodology: This research study is primary in nature. Primary data collection
methods such as questionnaires, observation and surveys were conducted for this study.
Explanatory research approach has been adopted in order to support the aim of the study. The
managerial level employees (Assistant Managers and Managers) of K-Electric, who were
nominated as trainees for attending the training sessions of PSTD, are the population of the
current study. Population of 250 trainees was nominated for attending the training sessions.
The trainees were from all over the city of Karachi, Pakistan. Probabilistic stratified sampling
technique was adopted to conduct this research. The sample size of the current research thesis
study consists of 152 trainees out of the population of250 trainees. The trainees were asked to
fill their responses in questionnaires at the end of each training session in order to evaluate
their satisfaction level.
Findings of the Research: The results of this research study revealed that there is a
significant, strong and positive impact of quality of trainer/facilitator, and the training
environment & facilities, upon trainees’ satisfaction. Additionally, there is a valid and positive,
but weak and insignificant relationship between training content & methodology and the
trainees’ satisfaction, provided that the other two factors (Quality of Trainer/Facilitator,
Training Environment & Facilities) highly influence the trainee satisfaction in the corporate
training programs. Training content can have a strong and significant relation with trainee
satisfaction only if the training content is strongly and directly tied with the job duties and job
content of the trainees.
Practical Implications: This research study helps the professionals, researchers and the
organizations to understand the different factors and use prescribed policy measured to make
corrections in their trainings and organizational learning policies required for the development
and retention of human capital.
