Abstract:
The main purpose of this research is to determine the impact of training and development on the
employees’ performance at the branch level of HABIB METRO bank. The aim of this research
to find out does training and development can improve customer service, employees work
attitude and branch target? Which variable most effected by training and development?
First, hypothesis was developed followed by preparation of well-structured questionnaire for
collecting quantitative data on likert scale 1 to 5. The study involved use of questionnaires in
English filled by 100 respondents. To analyze the data, Regression and Correlation tests were
applied.
The findings from the research suggest that, all the factors are significantly affecting job
satisfaction of shift workers. The relationship between independent and dependent is moderate,
strong and positive. Different researches have already proved the relationship to be true and
significant.
The consequences of this study will divert the attention of management towards the training and
development of the employees and also highlight its importance. It will increase the interest of
management to take steps to improve the training and development program. So that it will bring
positive implications to the organization
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