Perception of Employees Regarding Quality of Work Life (QWL) in Hotel Industry

Abstract

The present study is a case study of empl oyees of three different hotels of Islamabad (Serena Hotel, Marriott Hotel , and Holiday I nn) , aimed to explore thei r perceptions regarding quality of work life (QWL) . The study also foc used on compari ng t he percept i ons regardi ng quality of work l ife (QWL) of executives and non- executives , and men and women employees . The i mpact of demographic variables including experience , education, and age was also studied. A sample of 30 employees , belonging to these three major hotels of Islamabad was selected. An equal number of questionnaires were distributed among the hotels , to the employees to know their perception regardi ng quality of work life (QWL) in hotel industry. 30 employees were sel ected, from that executive employees were 15 and nonexecutive employees were also 15 , men employees were 23 and women employees were 7 . The findings regarding the employees ' perception of quality of work life (QWL) indicates that most of executive employees have a different perception about the quality of work life (QWL) when compared to non- executive employees and same is the case with men and women employees . The reason i s that the working environment is different for different employees and also the lack of i nteraction and communication with among each group . The find i ngs of the study have been di scussed in human resource perspective to improve heal thy work environment at the work place. 111