Abstract:
The present study is a case study of empl oyees of three
different hotels of Islamabad (Serena Hotel, Marriott
Hotel , and Holiday I nn) , aimed to explore thei r perceptions
regarding quality of work life (QWL) . The study also
foc used on compari ng t he percept i ons regardi ng quality of
work l ife (QWL) of executives and non- executives , and men
and women employees . The i mpact of demographic variables
including experience , education, and age was also studied.
A sample of 30 employees , belonging to these three major
hotels of Islamabad was selected. An equal number of
questionnaires were distributed among the hotels , to the
employees to know their perception regardi ng quality of
work life (QWL) in hotel industry. 30 employees were
sel ected, from that executive employees were 15 and nonexecutive
employees were also 15 , men employees were 23 and
women employees were 7 . The findings regarding the
employees ' perception of quality of work life (QWL)
indicates that most of executive employees have a different
perception about the quality of work life (QWL) when
compared to non- executive employees and same is the case
with men and women employees . The reason i s that the
working environment is different for different employees
and also the lack of i nteraction and communication with
among each group . The find i ngs of the study have been
di scussed in human resource perspective to improve heal thy
work environment at the work place.
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