Abstract:
Purpose- Major aim of this study was to draw a comparative analysis of effectiveness of
Recruitment Process Outsourcing and Employee Retention in the Pharmaceutical industry of
Karachi. There has not been a lot ofresearch done in this area to understand the importance ofthis
outsourced function in the Pharmaceutical industry especially in the context of a developing
metropolitan city like Karachi.
Methodology/sample- Data was gathered from a sample oftwenty respondents from four different
pharmaceutical companies - two multinational and two national companies - using a data
collection questionnaire constructed on a Likert Scale type for noting their preferences regarding
their experiences and practices.
Findings- Results reveal that there are differences of approach in the Recruitment Process
Outsourcing of the national and multinational pharmaceutical industry housed at Karachi. The
practice and policy of national companies lack meaning, purpose and understanding of the
outsourced business process and have issues of internal politics effecting the process inputs and
outputs. While multinational pharmaceuticals have a much better Recruitment Process
Outsourcing function with a strategic and systematic approach but with a relatively less concern
for employees. Practices of both sub-sectors are linked with employee retention through a model
developed by the researcher based on the conceptual and theoretical framework ofthe study.
Practical Implications- The study can help the industry to devise improved mechanisms for
engaging third party recruiters, evolving contextual training and orientation programs and refining
the terms of reference for business process outsourcing with a strategic notion for the long-term
benefit of the company yielding less employee turnover and cost & time saving in terms of
resource mobilization for new employee orientation and employee retention.
