Employee Retention in the Telecom Sector of Pakistan : A Study of Pakistan Mobile Communication Limited (PMCL-Mobilink)

Abstract

Employee retention is an area of critical importance for employers globally and within the specific context of Pakistan is a grey area due to the absence of formal policies and procedures associated with it. A need based action is taken, which at times cannot be taken due to organizational constraints. This project reviews the concept of employee retention and applies it to the Telecommunications sectors of Pakistan, specifically for the industry leader, i.e. Mobilink. A current review of the existing state of affairs sheds light on the need for a new policy. The project reviews the role of the various departments within the human resources division in employee retention and in light of the organizational norms and culture suggests a policy for employee retention. The study is descriptive in nature. Analysis is done based on a short questionnaire which helped in providing a clear picture of what the employees think of retention at Mobilink. Based on the literature review and on the information acquired from the organization, the recommendations are chalked, thus a proposed formal retention policy for Mobilink.