Impact of communication on the employees' productivity in telecom sector of Pakistan

Abstract

Communication is the only and the most important tool in any type of training, learning or passing of information to and from top management to subordinates i.e. the employees of the company and vice versa. This is one of the major differences between flying / successful organizations and those standing at the verge of collapse due their low productivity. There are many ways to communicate the decisions taken in executive meetings to subordinate managers and the employees’ who are actually the back bone of any organization. It is important for successful organizations to maintain social contact with its subordinates and that may be through norms of reciprocations, which exists almost in every culture in one way or the other. These steps will give the employees a sense of belonging to the organizations and is expected that they will put in their best in their work which will in turn increase the productivity of the organizations. The report mainly discusses the communications impact in the telecom sector of Pakistan in which mainly five companies namely Ufone, Mobilink, Warid, Zong and Telenor are taken into consideration for collection of data and to see that how the communication plays its part in the achievement of strategic organizational goals with respect to enhancement of its productivity. The study brings out that there is a need to establish corporate directory and corporate calendar functionality so that the employees can transparently reach to various organizational nuts without difficulty. Furthermore the effectiveness of the communication can be increased if the operators try and establish work groups where the employees can discuss the issues related to organization production / achievement of goals and provide their input on regular basis to make processes better.