An empirical investigation of training and development on the performance of employees in the telecom sector of Pakistan

Abstract

Employee commitment towards the job coupled with the satisfaction and high employee performance is needed for the organization to be successful and to deliver the value in the services that it provides or the products that it manufactures. Higher levels of satisfaction and commitment are a result of an internal perception of the employee about the organization that shows the level of investment that the organization is ready to make on the employees. To materialize this investment, organizations use the element of training and development to target the skill enhancement of the employees and the ability to perform the job with less constraints and more productivity. This research project focuses on the empirical investigation that signifies the relationship between the training types and programs in relation with the employee performance and the level of commitment and satisfaction that the employees show towards their assigned job. The target of the research study is the Telecom sector which is selected to highlight the importance of training programs and the telecom sector is known to have a good level of employee training protocols on a regular basis which is why the research targeted the sector to cater the needs of the employees and the level of commitment that the employees are expected to exercise during the natural course of work. Through sampling the employees of the telecom sector, the researcher highlights the current practices of the sector and uses that information to provide suitable recommendations for other sectors that are struggling with employee management processes.