Management of Innovation in Branch Exchange System (PABX) of Telenor

Abstract

With the fast and growing world it becomes very important for the Multinationals in service industry to keep themselves updated and just finger tips away from their customers and clients. As TELENOR is in the fast moving Telecom industry of Pakistan so to keep updated in order to compete with their competitors is very much on their focus. With the current economic conditions worldwide, majority of multinationals are downsizing to cut the cost and to manage their resources well. Another aspect of Telecom industry is that you have t be n your toes and keep coming with certain innovations that makes your customers satisfied as well as grab the opportunity to catch new customers.