Students' Complaint Behavior in Bahria University Islamabad Complainers, Non-Complainers & Silents

dc.contributor.author	Shamsher Ali, 01-221161-050
dc.date.accessioned	2017-08-02T07:36:32Z
dc.date.available	2017-08-02T07:36:32Z
dc.date.issued	2017
dc.identifier.uri	http://hdl.handle.net/123456789/3565
dc.description	Supervised by Mr. Ahmed Hashmi	en_US
dc.description.abstract	This study mainly focuses on the complaining behavior of students in Bahria University Islamabad. In this research dissatisfied students are divided into three groups’ i.e. direct 8 complainers, indirect complainers and silents. Quantitative research has been conducted with the sample size of 200 students belonging to Bahria University in Islamabad. Moreover model tested, consists of ten variables which include normative influence, perceived justice, emotions, switching cost, causal attribution, empowerment, instructional dissent, satisfaction, magnitude of service failure and repurchase intention.	en_US
dc.language.iso	en	en_US
dc.publisher	Bahria University Islamabad Campus	en_US
dc.relation.ispartofseries	MBA;MFN 5890
dc.subject	Management Science.	en_US
dc.title	Students' Complaint Behavior in Bahria University Islamabad Complainers, Non-Complainers & Silents	en_US
dc.type	Thesis	en_US