Role of Performance Management System: Exploring feedback mechanism in Public Sector Organizations of Pakistan

Abstract

Continuously changing work environment require the workforce to develop and change with the same pace so it might be assumed that there should be growth in the developmental feedback. In today’s modernized organizations the linkage between supervisor and subordinate can play a fundamental role in determining the successful fulfillment of the mission. Due to the scarcity of such performance evaluation systems organizations have tiny or no vision regarding the success of the employees, their learning and development gaps and training needs of the employees that are existing in the organization and their effect over the performance of the people and their productivity. Feedback given by the supervisors play vital role in the employee development process where both the parties collectively work for the development and learning of employees and become the reason for learning organizations. The feedback gap broadens in result of a spiroid reaction where employee and manager support and stimulate each other to neither receive nor give performance feedback. This spiroid reaction continues an organizational culture that precludes learning organizations..Problem is that many managers and subordinates do not recognize the paybacks of effective performance management. They often view it as a paperwork required by human resource department, where ratings need to be giving in to on a yearly basis for keeping record purposes- an obligatory evil that permits the least investment of time.If staff does not feel they are being treated justly, they become discouraged, or worse, they may lawfully encounter the “organization’s performance management practices”. This can result in serious difficulties that are costly, diverting, and harmful to an organization’s standing and functioning.This research has been conducted in two of the public sector organizations i.e. a Construction firm and a Petroleum firm in order to identify the trend of feedback and role of performance management system in employee development and growth. There are three perspectives involved in the research data that is being collectedwhich includestop management (HR representatives), managers (feedback givers) and employees (junior staff).