An empirical study of the e-banking services offered by MCB and UBL

Abstract

This research work is based on the E-banking technology in which customers can access more accurate, quicker and rapid banking services from the computerized banking system. This system has also been adopted by the international banks as well as by the local banks in Pakistan to give efficient services to their elite customers. The purpose of our research work is carried out to unlock the significance that Pakistani banks are connected with this type of e-banking technology that is being implemented by the banks for providing the electronic services to the customers and in what extent this technology is relevant to customers and what are its related benefits. This research work will also help to determine the future trends of E-banking services in Pakistan. This research is also based on the comparison of the E-banking services in terms of cost and facilities offered by two local banks namely Muslim Commercial Bank (MCB) and United Bank Limited (UBL).