Impact of Organizational Culture on Employee Retention in the Leading Hotels of Islamabad

Abstract

The research study is being done on “Impact of Organizational Culture on Employee Retention in the Leading Hotels of Islamabad”. The topic was taken because there hasn’t been much study with respect to this specific area in terms of five-star hotels. The study focuses on the impact, causes, implications and solutions. Employee turnover has been a major concern for the hospitality industry in the Pakistan, causes and solutions are different from other countries so I thought it would be interesting to discuss them in detail and know more about them from the professionals in the hotel industry. Employee Retention is an important function of the Human Resource Management. Unless there is a serious, deliberate and planned effort from the management towards this direction, the competitors in the top class hotel industry are likely to attract and snatch the talent already nurtured in the hotel over a period of time. Organizational cultural can have a significant influence on the hotel business. Qualitative research method was implemented by five interviews with a management in the Serena hotel. The aim of the interview was to support the literature review and gather new thoughts, opinions, and improvement areas for organization culture and employee retention. The interview questions mainly focused on collecting information’s about employee’s experience and attitudes towards their cultural values, environment and retention strategies. This paper discusses the issues and solutions of organizational culture and impact of employee retention in the industry. The results of this research indicate that organizational culture plays a critical role in retaining the employees and to slow down the turnover rate hotel industry should have to revaluate their strategies and functions to perform. The research also reveals that organizational cultural is highly important in hotel industry due to global customer-related industry. However, this exceptional benefit has some challenges as well, such as communication barriers between their associates. Organization cultural and employee retention has been considered in the hotel industry but strategies and programs are not carefully implemented. Therefore, there is a strong need for more education and training on retaining employees in the future.