Abstract:
This research “Training, Development and Retention of Informal Restaurant
Employees” will help in identifying major problems faced by employees working
in this industry which affect their productivity.
There are three independent and eight dependent variables over which complete
research is being carried out. Independent variables are Training, Development
and Retention whereas dependent variables are performance, efficiency,
productivity, career development, personality development, skills development,
employee loyalty and customer satisfaction.
This research will help in creating awareness among employees as well as
employers about their rights and modern trends and techniques in order to
increase productivity of employees and profitability of restaurant industry.
Questionnaires, direct observations and personal interviews were conducted from
employees working in these restaurants in order to gather relevant (mostly
primary) data.
This research would have positive impact from employee as well as employer
perspective. It would create awareness among employees about their basic rights
like job security and they might get register themselves with government
departments like EOBI. From employer perspective it would create awareness
about Training, Development and Retention and by implementing these in their
restaurants they can gain more profit and can retain their efficient and loyal
employees.
