Abstract:
Human resource is considered as the most important human asset and is viewed as
the vital part of organization’s competitive advantage particularly for the implementation
of supply chain management process and its integration with the other systems of the
organization. Usually the top management overlooks the importance of training for the
employees involved in the SCM process. IKAN engineering Pvt. Ltd which was selected
for this project study also had the same problem. The prime focus of the project was to
identify business problems which the organization faced after the implementation of the
supply chain management process. In manufacturing business, availability of finished
goods on time plays an important role in the process of order fulfilment process,
availability but in IKAN due to lack of training in warehouse and inbound logistics this
was not possible. This ultimately led to the business problems in the form of profitability
and organization’s image.
Before the implementation of SCM, no training was given to the teams of inbound
logistics & inventory management. This way lack of training lead to the delays in
production schedule due to the poor material handling skills and poor material movement
skills (inbound logistics) of the employees involved in the process. It was a qualitative
study and research instrument used to conduct research was individual questions where
questions were kept open ended for the identification of the problems. Sample size used
in this research was 40 employees of Supply chain management department.
Our research findings showed that, they are very good in performing all other
processes/activities associated with order fulfilment cycle. But due to bad material
handling and material placement techniques, they are not able to produce as per planned
quantity. Quality of raw material got damaged during the movement of material from
main warehouse to production location. On the basis of research findings, it is
recommended that proper training plan must be developed for warehouse and inbound
logistics team to improve the productivity by utilizing existing resources. Training plan
must include safety requirements of material, material placement, material handling and
material movement techniques. So, less time and efforts will be used to manage the
material by picking up the material safely, move the material and drop the material.
