Procurement, Regulatory and SCM Challenges in Establishing a Private Multi-specialty OPD Healthcare Facility "Capital Medical Centre"

Abstract

Pakistan has faced many challenges in its operational and supply chain issues in the healthcare industry, especially for small- and medium-scale outpatient facilities. These issues affect service quality, patient safety, and cost-effectiveness. An example of such a start-up facility would be a Capital Medical Centre (CMC) to be set up in August 2025 in D-17, Margalla View Housing Scheme, Islamabad, as an OPD-based model offering high-quality, accessible healthcare services. The two essential operational issues addressed in this project were manual inventory and patient records management, which led to inefficiencies and high logistics and transportation costs due to its peripheral location. To address these problems, a digital transformation and logistics strategy optimization were implemented. The research used Microsoft Access tools to develop a Health Information Management System (HIMS), an ABC inventory analysis, Just-in-time (JIT) principles, and Economic Order Quantity (EOQ) calculations.