Abstract:
The main objective of this research was to explore the relationship among technostress, mental health, and the impact of mental health on work-life balance (WLB). Moreover, it examines the mediating role of mental health and the moderating role of technology readiness. The data was obtained using a cross-sectional questionnaire methodology and a purposive and snowball sampling technique. 270 banking, IT, and telecommunications employees participated in this research. Initial screening resulted in the exclusion of 17 samples in total. In the end, 253 samples were used for data analysis. The hypothesized model was tested employing partial least squaresstructural equation modelling (PLS-SEM). The results of this study indicated a significant relationship between technostress, mental health, and work-life balance. Specifically, technostress appeared to be negatively associated with mental health, and mental health was negatively associated with work-life balance. Furthermore, mental health was found to mediate the relationship between technostress and work-life balance. However, technology readiness did not appear to moderate the relationship between technostress and mental health. These findings suggest that organizations may benefit from addressing technostress and exploring ways to manage it, particularly when implementing new technologies. Doing so may contribute to improved employee mental health and a better work-life balance.
