Establishment of PMO at Horizon Healtcare Pvt Ltd

Abstract

Horizon Healthcare (Pvt.) Ltd. is one of Pakistan’s leading pharmaceutical companies, operating in a highly regulated environment governed by Drug Regulatory Authority of Pakistan (DRAP) and WHO–GMP standards. With rapid organizational growth, multiple manufacturing units, and increasing project complexity, Horizon Healthcare faces challenges related to inconsistent project documentation, reactive risk management, lack of standardized governance, and vulnerability to regulatory compliance risks. This report focuses on the establishment of a Supportive Project Management Office (PMO) at Horizon Healthcare with a primary emphasis on risk management, regulatory compliance, and organizational standardization. An “As-Is” analysis and structured stakeholder interviews revealed critical gaps in documentation consistency, absence of formal stage-gate reviews, limited portfolio-level visibility, and inefficient use of project management resources. These gaps expose the organization to audit failures, unpredictable operational losses, and loss of institutional knowledge. To address these challenges, the study proposes and designs a Supportive PMO framework that provides standardized project management templates, a unified project life cycle, mandatory GMP -aligned stage gates, and a centralized knowledge repository. The PMO operates as an enabling and advisory function rather than a directive authority, ensuring minimal bureaucracy while enhancing compliance, efficiency, and proactive risk mitigation. The implementation plan includes stakeholder engagement strategies, governance structures, training policies, risk management SOP's, and performance measurement mechanisms. Successful implementation of the proposed PMO is expected to improve audit readiness, enhance visibility of enterprise risks, reduce administrative overhead for project managers, and support Horizon Healthcare strategic objective of sustainable growth within a regulated pharmaceutical environment.