Abstract:
This project focuses on the development, differentiation, and implementation of Key Performance Indicators (KPIs) for various departments within Tekrowe Digital, a technology and innovation agency committed to delivering high-quality digital solutions. The departments covered include Human Resources, User Interface (UI) and User Experience (UX), Software Engineering and Test Automation, and Quality Assurance. Prior to this initiative, Tekrowe lacked a standardized system to accurately track and measure departmental performance. Through the integration of customized KPIs into a Human Resource Information System (HRIS), the project aims to establish a structured performance measurement framework tailored to the unique functions of each department. The objective extends beyond mere performance tracking; it is about fostering a culture of continuous improvement, enhancing accountability, and ensuring that departmental efforts remain aligned with broader organizational goals. By implementing this KPI-driven system, the project contributes to Tekrowe Digital’s strategic growth and operational excellence.
