Emotional Labor, Role Overload, and Burnout among High School Teachers

Abstract

The current research was conducted to probe into the effect of emotional labor (EL) and role overload (RO) in burnout among high school teachers. It was proposed that there will be significant correlation between emotional labor, burnout, and role overload among high school teachers. To study the variables, three scales were implemented which were the Teacher Emotional Labor Strategy Scale (TELSS), Riley’s Role Overload Scale and the Maslach Burnout Inventory (MBI). Data for this quantitative study was gathered via survey questionnaires with close ended questions. Purposive convenient sampling was used to approach respondents of 150 high school teachers both male= 24 and female= 126 with the age range from 21-50+ teaching in Rawalpindi and Islamabad public and private school. Information about various demographics were collected (grades, gender, age, marital status, family system, work sector, amount of teaching experience) and study variables (emotional labor, role overload, burnout). Psychometric properties of the instruments were established. Correlational research design was implemented for this study. To measure the constructs, The Teacher Emotional Labor Strategy Scale (TELSS), Role Overload Scale and the Maslach Burnout Inventory were used alongside an informed consent sheet and demographic information sheet. The results of the Pearson Product Moment Correlation denoted that Emotional Labor and its sub-scales Surface Acting and Deep Acting was found to have a significant positive correlation with Role Overload. Emotional Labor was also significantly positively correlated Burnout and its sub-scales (Emotional Exhaustion and Depersonalization). Burnout and its sub-scales were found to have a substantial positive correlation with role overload. The constant value was significant, according to the regression coefficient values. Emotional exhaustion and surface acting were revealed to be significantly positively correlated. Emotional exhaustion and deep acting did not have a significant correlation. Emotional exhaustion and role overload were revealed to be significantly positively correlated.