IMPACT OF ACCREDITATION PROCESS ON QUALITY OF HEALT ’'CARE: AN EMPIRICAL EVIDENCE FROM TERTIARY CARE HOSPITALS

Abstract

The purpose of this study was to investigate the impact of the quality of healthcare on three aspects of the certification process: the quality management system, employee involvement, and management involvement. The personnel must complete numerous jobs simultaneously due to the highly complicated nature of the work in the tertiary care hospital. They must be driven by such strong effort to improve the efficiency and efficacy of the patient Moreover, to cope up with such dynamic environment Quality of Healthcare is crucial for any tertiary care hospital because it results in high patient’s satisfaction rate. care. Methodology & Design: The research approach for this study was deductive. A cross-sectional quantitative survey was conducted among healthcare employees Karachi, Pakistan. The causal study design was conducted in which impact among independent and dependent variables were investigated. 305 people made up the study's sample size. The data was analyzed using SPSS Software. Findings: Results shows that employee participation and management involvement have a positive impact on quality of healthcare, while the quality management system has no impact on quality of care. Limitations: Due to cross sectional study, data was gathered in limited time period. Moreover, the study is healthcare industry so the population for study is specified and specifically performed in limited. The specified study is also academic in character and must be finished within the allotted time frame. The research would have been more in-depth if more time had been also set aside no funds for carrying out the specified allotted. The university's department has research. Mangers are recommended to ensure use data driven approaches to properly evaluate and monitor areas of success and area for improvements in collaboration with external stakeholders