Business Process Automation Using Chat Services

Abstract

Communication is the main part of the development process. ERP (Enterprise Resource Planning) projects normally remain under development for a longer period as compared to other projects. Communication for such a long period of time should be easy and recorded for reference in the future. The most common cause of ERP projects delays or failure is lack of communication which may result in financial loss to the company. During this phase, ensuring that the team is appropriately communicating will be a very important task inside a project. Usually in ERPs the process of creating tasks, managing progress, and analysing the development funnel is a hectic process and requires proper attention and time which is difficult if you are on a senior management level. This problem has been addressed by providing ease of communication in the system development life cycle. This Module is created in python which will allow users to integrate chat services like WhatsApp with a fully functional ERP. This has created ease of communication in the development process, rather than creating manual tasks from ERP itself, a simple WhatsApp message will automate this task for you.